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Terms and condition



Terms and Conditions

Last updated: 2026-09-17

Welcome to Wadili Delivery. These terms govern your use of the platform, its applications and its website, operated by Wadili Delivery ("we", "the platform").

By creating an account or placing an order you agree to these terms. If you do not agree, please do not use the service.

1. Nature of the service

Wadili is an intermediary platform connecting customers with participating restaurants and stores and with delivery partners. We do not prepare or produce food; the restaurant is the actual seller and is responsible for the product it supplies.

Our role is limited to providing the ordering platform, passing the order to the restaurant, organising delivery, and processing the payment methods available on the platform.

2. Eligibility and account

  • You must be 18 or older to create an account.
  • An account is created with a phone number verified by a one-time password (OTP). One phone number is linked to one account.
  • You are responsible for the accuracy of your details, for keeping access to your account confidential, and for all activity carried out through it.
  • We may suspend or close any account where we suspect fraud, abuse, or breach of these terms.

3. Orders

  • An order is an offer from you to purchase and becomes binding only when the restaurant accepts it.
  • A restaurant may decline an order for operational reasons (item unavailable, high load, close to closing time); in that case nothing is due from you.
  • You are responsible for the accuracy of the delivery address and phone number. Failed delivery caused by incorrect details or by your unavailability to receive the order may result in the order value being charged.
  • If you have a food allergy or special dietary requirement, you must confirm directly with the restaurant before ordering. Information shown on the platform originates from the restaurant.

4. Prices and delivery fees

  • Prices are shown in Israeli Shekels (ILS) and include applicable taxes unless stated otherwise.
  • Delivery fees are calculated on our servers based on the distance between the restaurant and the delivery address, using a per-kilometre rate with a minimum and a maximum. The fee is shown to you before you confirm the order.
  • Additional disclosed charges (such as packaging or service fees) may apply and appear clearly in the order summary.
  • Restaurants set the prices of their own items and these may change without prior notice. The applicable price is the one displayed at the moment you confirm the order.
  • Tips for the delivery partner are entirely optional and go to the delivery partner.

5. Payment

  • The payment method currently available is cash on delivery. We may enable electronic payment methods later and will announce them in the app.
  • Where electronic payment is enabled, your details are processed directly by the payment provider and we do not retain your card details.
  • A wallet and loyalty points may be available. Wallet balances and points are not redeemable for cash and may be used within the platform only.

6. Delivery

  • Displayed delivery times are estimates and are affected by distance, traffic, weather and restaurant load. We do not guarantee a specific delivery time.
  • You may be asked for a verification code to give the delivery partner on receipt, to confirm delivery.
  • Delivery is available only within defined service areas. Further detail is set out in the Delivery Policy.

7. Cancellation and refunds

Cancellation and refunds are governed by separate policies that form an integral part of these terms: the Cancellation Policy and the Refund Policy.

8. Content and reviews

  • Your reviews and comments must be truthful and free of abuse, defamation or unlawful content.
  • We may remove any infringing content without prior notice.
  • By posting content on the platform you grant us a non-exclusive licence to display it within the service.

9. Prohibited use

  • Placing fake or malicious orders, or repeatedly refusing receipt without cause.
  • Abusive behaviour towards delivery partners, restaurant staff or the support team.
  • Attempting to breach the platform or gain unauthorised access to its data or to other users' data.
  • Using the service for any unlawful purpose, or reselling the service without written permission.
  • Exploiting coupons or referral programmes fraudulently.

10. Limitation of liability

  • The restaurant is responsible for the quality and safety of the food, the way it is prepared, its conformity with the description, and the licences required for its business.
  • We make reasonable efforts to ensure the accuracy of displayed information but do not warrant that it is error-free or that any item remains available.
  • We are not liable for indirect or consequential damages, and in any event our liability to you shall not exceed the value of the order in dispute.
  • Nothing in this clause is intended to exclude liability that may not be excluded under Israeli law, in particular consumer protection provisions.

11. Intellectual property

The "Wadili" name, its logo, and the platform's design and software are owned by or licensed to us. They may not be copied or used without prior written permission.

12. Changes to the terms and termination

We may amend these terms from time to time; the updated date is published at the top of this page. Continuing to use the platform after an amendment constitutes acceptance of it. We may also suspend or terminate the service in whole or in part for operational or legal reasons.

13. Governing law and jurisdiction

These terms are governed by the laws of the State of Israel, and the competent courts in Israel shall have jurisdiction.

14. Contact us

Wadili Delivery — 145, Ar'arat an-Naqab, Israel · Phone: 0505519999 · Email: marwanabugama2000@gmail.com