Delivery Policy

Last updated: 2026-09-17

This policy explains how your order is delivered through Wadili. It forms an integral part of the Terms and Conditions.

1. Service areas

The platform operates within defined geographic service areas (zones). When you enter your address, the app shows only the restaurants that serve your area. If your address is outside coverage, you will not be able to complete an order.

2. Operating hours

Delivery hours follow each restaurant's own opening hours, which the restaurant sets and which are shown on its page in the app. Hours may differ on holidays and special occasions.

3. Delivery fees

• Fees are calculated on our servers based on the distance between the restaurant and the delivery address.
• The formula: distance × per-kilometre rate, subject to a defined minimum and a maximum the fee will not exceed.
• The fee is shown clearly in the order summary before you confirm.
• Free delivery offers may be available within a certain distance or above a certain order value, and are displayed at the time.
• Other disclosed charges (such as packaging fees) may apply and appear separately in the summary.

4. Estimated delivery times

Times shown in the app are estimates and are not a contractual commitment. They are affected by restaurant preparation time, distance, traffic, weather and the number of active orders.

5. Delivery confirmation

You may be asked for a verification code, shown in your app, to give the delivery partner on receipt. Do not share this code before you have actually received your order.

6. Failed delivery

If the delivery partner arrives and cannot find you or reach you by phone, they will wait a reasonable time and try to contact you again. After that the order is treated as fulfilled and charged in full. See the Cancellation Policy for details.

7. Receipt by another person

You may specify the name and phone number of another person to receive the order when adding the address. Handing the order to that person constitutes valid and complete delivery.

8. Scheduled orders

Where scheduling is available, you may choose a later delivery time from the available slots. Preparation begins shortly before the chosen time, and the time remains an estimate.

9. Other options

Some restaurants may offer self-collection or dine-in. In those cases no delivery fee applies and the restaurant's published hours govern.

10. Order condition

Delivery partners take care to transport orders intact. If your order arrives damaged or spilled, report it within 24 hours under the Refund Policy.

11. Contact us

Phone: 0505519999 · Email: marwanabugama2000@gmail.com