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Privacy policy

Privacy Policy

Last updated: 2026-09-17

This policy explains how Wadili Delivery, operated by Wadili Delivery, collects, uses and protects your information when you use our applications (customer app, restaurant app, delivery partner app) or our website.

By using the platform you agree to this policy. If you do not agree, please do not use the service.

1. Who we are and how to reach us

  • Service name: Wadili Delivery
  • Operator: Wadili Delivery
  • Address: 145, Ar'arat an-Naqab, Israel
  • Privacy contact: marwanabugama2000@gmail.com
  • Phone: 0505519999

2. Information we collect

a. Information you provide

  • Account data: first and last name, phone number, email address (optional), profile photo (optional).
  • Delivery addresses: the address text, geographic coordinates (latitude and longitude), address type, floor, road, house number, and the name and phone number of the receiving person where different from you.
  • Order content: items, add-ons, order notes, delivery instructions and special requests.
  • Reviews and communications: your ratings of restaurants and delivery partners, and messages sent through in-app chat or the contact form.

b. Information collected automatically

  • Push notification token (FCM token): a device identifier required to deliver order status notifications.
  • Usage data: order history, order count, recent searches, wishlist, and the delivery zone you belong to.
  • Interface language you selected.
  • For unregistered visitors: IP address, a temporary session token and a notification token, so you can browse before creating an account.

c. Location data

  • From you as a customer: we use your location to show restaurants available in your area and to calculate the delivery distance and fee. The distance is computed on our servers from the restaurant's coordinates and the delivery address.
  • From the delivery partner: a delivery partner's location is recorded only while an order is in progress, to let you track your order and to manage deliveries. Location is not recorded outside working hours or outside active orders.

d. Delivery partner and restaurant owner data

In addition to the above, we collect from our partners: identity and contact details, vehicle information, working hours and shifts, earnings and settlement records, and payout method details.

3. How we use your information

  • Create your account and verify your identity through a one-time password (OTP).
  • Receive your order, pass it to the restaurant and assign a delivery partner.
  • Calculate delivery fees, taxes, discounts, loyalty points and wallet balances.
  • Send order status notifications (restaurant accepted, partner assigned, picked up, delivered, canceled, payment status changed).
  • Verify delivery through a code you give the delivery partner on hand-over.
  • Provide customer support and handle complaints and refunds.
  • Prevent fraud and abuse and protect platform security.
  • Analyse usage in aggregate to improve the service.
  • Comply with legal and accounting obligations.

4. Who we share your information with

We do not sell your personal information. We share it only as far as necessary with:

  • The restaurant fulfilling your order: your name, order content and notes — and the delivery address where needed.
  • The assigned delivery partner: your name, phone number, delivery address and instructions — for the duration of the delivery.
  • MicroPay (SMS provider in Israel): your phone number only, to send and verify the one-time password.
  • Google Firebase Cloud Messaging: your device token and notification content, to deliver push notifications.
  • Google Maps: coordinates, to display maps and resolve locations.
  • Electronic payment providers: if online payment is enabled in future, payment details are processed directly by the provider. We do not store card numbers on our servers.
  • Public authorities: where we are under a legal obligation or court order.

5. Data retention

We retain your account data for as long as your account is active. We retain order and invoice records for the period required by applicable Israeli accounting and tax rules, including after account deletion. Location tracking data tied to completed orders is deleted or anonymised once it is no longer operationally needed.

6. Your rights

Under Israeli privacy law you have the right to:

  • Access the information we hold about you.
  • Correct information that is inaccurate or incomplete.
  • Delete: you can delete your account directly in the app through the "Delete account" option, or by writing to marwanabugama2000@gmail.com.
  • Turn off notifications from your device settings or in-app settings.

We respond to requests within the period prescribed by law.

7. Information security

We use encrypted connections (HTTPS), store passwords in hashed, non-reversible form, and restrict internal access to data on a need-to-know basis. That said, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.

8. Children's privacy

The service is not directed at anyone under 18. If we learn that we have collected data from a minor without parental consent, we will delete it.

9. Changes to this policy

We may update this policy from time to time. The updated date is published at the top of this page, and where a change is material we will notify you in the app or by notification.

10. Governing law

This policy is governed by the laws of the State of Israel, in particular the Protection of Privacy Law.

11. Contact us

For any privacy enquiry: marwanabugama2000@gmail.com — Wadili Delivery, 145, Ar'arat an-Naqab, Israel.