Cancellation Policy

Last updated: 2026-09-17

This policy explains when you can cancel an order on Wadili and what follows from it. It forms an integral part of the Terms and Conditions.

1. Cancellation by you

Why? Prepared food is perishable and cannot be resold, and preparation begins as soon as the restaurant accepts the order.

2. Cancellation by the restaurant or the platform

Your order may be cancelled — at no cost to you — in the following cases:

• One or more ordered items are out of stock.
• The restaurant is closed or under operational load that prevents fulfilment.
• The address falls outside the service area or cannot be reached.
• We cannot reach you on the registered phone number.
• Force majeure (weather, road closures, technical failures).
• Suspicion of a fraudulent order or one that breaches the terms.

Where we cancel, we notify you in the app and nothing is due from you. If you have already paid, the Refund Policy applies.

3. Failed delivery

If the delivery partner reaches the address and cannot hand over the order because you are not present or do not answer within a reasonable waiting period, the order is treated as fulfilled and charged in full. Please make sure your address and phone number are correct before confirming.

4. Repeated cancellation

Repeatedly cancelling after restaurant acceptance, or repeatedly refusing to receive orders without cause, may lead to your account being restricted or suspended.

5. Scheduled orders

A scheduled order can be cancelled free of charge before its preparation begins. Once preparation starts, the rules in the table above apply.

6. How to cancel

1. Open the app → "My Orders" → select the order → "Cancel order".
2. If the option is not shown, contact support on 0505519999 or marwanabugama2000@gmail.com.

7. Your statutory rights

This policy does not limit your rights under the consumer protection laws of the State of Israel.